30 day returns on unused products
Any item, except food, can be returned to us for any reason within 30 days, provided it has not been used or fitted, and is returned in its original packaging with a valid proof of purchase.
Online or in-store purchases can both be returned to our store free of charge. PayPal and credit/debit card payment can also be returned by post.
Click & Collect customers can buy with confidence knowing they can try the item before leaving the store. If you decide it is not right for you, it can be exchanged or refunded straight away in store, or you still have up to 30 days to return it if you take it away.
Refunds will be processed using the same method of payment used for the original purchase. Credit & debit card refunds must be made to the card used for the original purchase. Without a valid receipt for the item we will not be able to do the refund.
Returning your purchase by post
To return your purchase by post, send us your purchase with a covering letter explaining why it is being returned with your contact details attached and a valid receipt.
It is your responsibility to ensure that the item is returned to us in a safe and secure manner, we suggest that you use a recorded postal/courier service. Please ensure that the service you use covers the value of the goods in the parcel. Return shipping costs are non-refundable. If the item is being returned due to our error then any postage will be reimbursed upon assessment.
Once we receive your parcel we will inspect and process your return within 48 hours. Refunds can take up to 5 days with your bank to appear in your account. You will receive an email update upon the completion for your return.
If you wish to exchange an item for any reason the quickest way to do this is to place a new order for the item you want and return the other item for a refund.
PayPal returns
Purchases paid for using PayPal can be returned for a refund by post or in store.
Faulty or wrong items received
We want you to be completely satisfied with you order and we understand that things can sometimes go wrong. Upon receiving your order, if you have an issue or faulty items please call us on 01842 810090 or you can email us using the form on our contact us page. Please have a copy of your order number to hand.
Warranty claims
All products ordered from Bike Art come with a manufacturer’s warranty which covers manufacturing faults and defects. If you feel that your purchase has developed a fault, the easiest way to deal with it is to take advantage of our 7 day opening and take your product in store for assessment. To do this you will need to take your proof of purchase.
If taking your product in store is not an option then please email us at bikearthire@gmail.com. Please include photographs of your product (please keep below 20mb), your order number (or copy of receipt) so we can start to assess the issue.
Please note: In some cases the manufacturer/supplier or Bike Art may require to see the item(s) before repair or replacement can take place. If this is the case we will inform you and arrange how to do this. On receipt of your goods we will carry out a full inspection & contact you within 3 working days of receipt.
Proof of purchase is also required with all potential warranty claims.